Shipping policy
Shipping Policy
At Aureterra, we’re committed to delivering your order as quickly, safely, and sustainably as possible.
Order Processing
All orders are processed within 2 to 4 business days, excluding weekends and holidays.
You’ll receive an email notification once your order has shipped.
During peak periods or carrier delays beyond our control, shipping times may be extended.
Domestic Shipping (USA)
| Shipping Method | Estimated Delivery Time | Price |
|---|---|---|
| Standard Shipping (USPS/DHL) | 3 to 7 business days | Calculated at checkout |
| Free Local Pickup (Savannah, GA) | Ready within 2 business days | Free |
Local Pickup – Savannah, GA
Skip shipping fees with free local pickup in Savannah, GA.
-
Select Local Pickup at checkout
-
Orders are ready within 2 business days
-
You’ll receive an email notification when your order is ready
-
Pickup Hours: Monday to Friday, 10 AM – 5 PM
Please bring your order confirmation email with you when you arrive.
International Shipping
We currently ship to:
🇬🇧 United Kingdom 🇨🇦 Canada 🇦🇺 Australia 🇳🇿 New Zealand
| Destination | Estimated Delivery Time | Flat Rate Price |
|---|---|---|
| United Kingdom | 6 to 12 business days | $21.00 USD |
| Canada | 4 to 10 business days | $16.00 USD |
| Australia | 6 to 14 business days | $22.00 USD |
| New Zealand | 6 to 14 business days | $23.00 USD |
Please note:
International orders may be subject to import taxes, VAT, or customs fees once your package arrives in the destination country. These charges are not included at checkout and are the responsibility of the recipient.
Order Tracking
You’ll receive a shipping confirmation email with tracking information once your order has shipped.
Please allow up to 48 hours for tracking updates.
If you haven’t received your order within 15 days (or 30 days for international orders), please contact us at info@aureterraskin.com with your name and order number.
Shipping to P.O. Boxes
We do not ship to P.O. boxes.
Please provide a valid street address for delivery.
Returns and Exchanges
We accept returns within 15 days of delivery for unopened, unused products in their original condition.
Refunds will be issued for the product price only, minus shipping costs.
Damaged or Incorrect Orders:
If your order arrives damaged or incorrect, please contact us within 48 hours at info@aureterraskin.com with your order number and a photo of the issue.
We’ll review each situation individually to ensure a satisfactory resolution.
Questions?
For any questions about your order or shipping, please contact us at info@aureterraskin.com — we’re happy to help.
